Lamont A. Snowden
Lamont_snowden@email.com
14704 McKnew Road
202.567.0631
Burtonsville,
MD 20866
CAREER OBJECTIVE:
To obtain a position in the Information
Technology field, utilizing my education and work experience in Windows
System Administration
SECURITY CLEARANCES:
Top Secret (Active) -
Department of State (2015)
DOJ/ICE/DHS (Active) - (2005)
BIA/DOI- Department of Interior (2009)
Public Trust- Census Bureau (2013)
EXPERIENCE SUMMARY:
Experienced LAN Engineer with 16 years
of networking, database, hardware, and software administration.
Extensive knowledge of installation, configuration, and troubleshooting
network issues. Proficient in all Windows platforms (Windows 3.x –Win
3k Prof & Win8k Server). Very strong troubleshooting skills in LAN
environment. Fully qualified for installation and configuration of MS
operating systems on Compaq and Dell desktops and servers; and installation
and administration of network print servers and HP printers. Managed
and administered Active Directories and NT Domains, user groups, etc.
Installation and configuration of DHCP, WINS, and DNS servers.
Understanding of Ethernet networks, backups, firewalls, vlans, hubs, and
switches. Performed Acceptance and Testing in a production
environment. Experienced professional in aiding, training, and
supporting clients. Solid understanding of networking principles, able
to analyze reported problems efficiently and provide solutions. I
possess strong project/time management skills, as well as excellent
interpersonal and communication skills. I am able to work efficiently
and effectively on a multitude of tasks, am customer service oriented and
able to work well in stressful situations. Also implementation and
designing disaster and recovery
EDUCATION:
•Megasys
Telemium Systems Administration
•Optical
Transport Networking Seminar
•Visionael
Administration (ver. 6.7)
•Computer
Learning Center Diploma (Electronic Hardware & Technology)
•
CERTIFICATIONS:
•Microsoft
Certified Professional
•Windows
2000 Server
•Windows
NT 4.0 Workstation/Server, (Enterprise)
•TCP/IP, DNS, WINS protocols
etc.
•CompTIA Security+ Certified
TECHNICAL SKILLS:
NOS Systems: Windows
Active Directory, Windows NT 4.0 Workstation/Server, Windows 2000
Professional/Server , Win2K Advanced Server, Win2003, Win2008r2, XP, and MS
Office Suites (2000, 2003, 2007, & 2010), Altiris Deployment Console,
Cisco, Win 7 Enterprise,
Lotus Notes Mail 4.55,
DCA 3270, PC Anywhere, SQL7.0/2000 2005, & 2008, Webtrends, IIS, Cold
Fusion , Compaq Smart Start, Remedy, Siebel, Banyan Vines, Exchange 5.5 and
Novell 3.12, Symantec 11.0, Ghost Server, DameWare, What’s UP Gold, Exchange
5.5/2000/2003, 2007, & 2010 LanDesk, WinMagic 4.3, Entrust- PKI
Certificates/CAC (Common Access Cards), Data Armor Encryption, VBS Scripting,
SCCM 2007, SCCM 2012, SCOM 2012, Credant
Hardware: Dell Computer
PC for series GX1, GXa, GN, and Compaq Prosignia, Presario, and Compaq
Deskpro, Dell Optiplex 240- 755 workstations, and Dell Latitude Laptops
(all models)
IBM 3650 Servers
Installation and
configuration of Compaq Proliant Servers (DL 380, 5500, 1850, 360, 580,
380G2, and 6400) and also responsible for racking and cabling of servers to
Patch Panel to Network Card and Switch Port
HA Fiber Optic Hubs, SSL
Accelerator, Nokia Firewalls, 2900 Cisco Catalyst, Cat 5 cabling, Fiber Optic
cabling (SC-FC, SC-SC, etc) on NIPR/SIPR networks.
Server/Desktop image
cloning using Ghost Server
PROFESSIONAL EXPERIENCE:
AECOM/URS, (Department
of State-
SA20)
November 2014- November 2015
Systems
Administrator
•Maintain AD user
accounts, file shares and printing
•Build, maintain and manage
Windows 2003 and 2008 Server R2 Servers
•Designing, deploying, and
maintaining Vmware (Ver 5.5) hosts, farms, and guests.
•Software deployments
•Developed SOPs
•Monitors
systems performance and troubleshoots problem areas as needed using DS tools
•Deploying Windows server
updates
•Responsible for coordinating
and deploying all DS approved patches and anti-virus updates
•Monitor backups and resolve
failures
Wyle Technology,
(Census Bureau)
August 2013- May 2014
Systems Engineer 3-
Team Lead
•Coordinated single/multi
path configurations with SAN Team to apply firmware fixes to blade chassis
•Maintain AD user
accounts, file shares and printing
•Build, maintain and manage
Windows 2003 and 2008 Server R2 Servers
•Build and administer Window
Clustering
•SQL 2005/2008/2008R2 in
distributed/clustered environments
•Designing, deploying, and
maintaining VMware hosts, farms, and guests.
•Backup
& Restore management of the Virtual and Blade servers
•Manages Group Policy and
provide server administration
•Monitor backups and resolve
failures
•Install, maintain and
administer MS IIS web Servers, Trend Micro and Microsoft SQL databases
•Create and maintain
Organizational Unit (OU) design
•Monitors
systems performance and troubleshoots problem areas as needed
•Deploying Windows server
updates
•Produce system documentation
and provide status reports related to detailed project plans
•Provide enterprise-wide
network IDM, directory services (DS), server support for the Census Bureau
Headquarters (HQ),National Processing Center (NPC),Regional Offices (ROs),
•
Insight Global/Phacil
@ Inspector General (Department of
Defense)
October 2011- May 2013
Sr. Systems
Administrator
•Assisted
with implementation of infrastructure for BRAC Project to Mark Center
migrating from physical server to virtual server environment on Pentagon
backbone
•Multi-site,
single domain Active Directory environment (OCONUS/CONUS)
•Responsible
for server administration/maintaining on 300 virtual/physical servers
•Remote
administration using various tools (VMWare, HP ILO)
•Responsible
for administration/deployment of all server updates, application packages,
workstation images using SCCM 2012
•Managed
system health checks using SCOM 2012
•Designing/Implementing/Administration,
and troubleshooting MS Windows 2003 Active Directory in a large multi-forest
environment
STG @ Army Research
Laboratory
July 2011- October 2011
Sr. Systems
Administrator
•Handling
incoming work orders, emails, and phone calls for a customer base of over
1500.
•Installing
and troubleshooting a variety of software packages in a Windows environment.
•Setting
up and troubleshooting various printers, scanners, and other peripherals
•Assisting
users with account setup, data backups, and general usage of desktop and
laptop PC’s.
•Computer
life-cycle replacements utilizing Norton Ghost.
•Laptop
VPN configuration and support using Cisco products
•Deliver
written weekly reports to supervisor.
•Working
with Helpdesk Ticketing systems, Excel spreadsheets, and various databases.
•Maintaining
systems to meet or exceed client security requirements
•
ManTech International
Corporation @ Defense Security
Service
January 2011- April 2011
Sr. Systems
Administration
•Administration,
monitoring and optimization of the global Windows (2003 / 2008 R2) AD and
application Server Infrastructure
•Administration
of MS Infrastructure Services such as Wins, DNS , DHCP, AD replication, DFRS
•
Administration of MS SQL, MS SharePoint 2007/2010, MS Enterprise Search
Server and MS Exchange Server
•Administration,
monitoring and optimization of the MS exchange infrastructure, including
underlying sub systems like mail gateways and spam filters, and AV servers
•
Service monitoring, alerting, reporting and continuous improvement of the
service quality and availability.
•Server
(standalone and virtual) design, installations, maintenance and upgrades for
Windows systems following project and application requirements
•Support
all Windows servers and related hardware, primarily consisting of Dell and HP
server technology
•
Project planning assistance, developing project plans for the implementation
of technologies and systems
•Develop
and maintain installation and configuration procedures
•
Contribute to and maintain system standards
•
Research and recommend innovative, and where possible automated approaches
for system administration tasks.
•
LDAP, DNS configuration, and STIGs
•
Systems management
Lockheed Martin @ Air
Force Office of Scientific Research
November 2010- January 2011
Sr. Systems
Administration
•Responsible
for performing duties of Windows 2003/2008
•Good
Hardware/ Software troubleshooting skills
•Able
to support multiple projects with direct guidance/ supervision and complete
projects on schedule
•Knowledge
of data backup/recovery tools in Windows environment
•System
application administration for web-based or database applications
•Responsible
for technical assessment/support of hardware and software across enterprise
•Experience
with planning, testing, installation, and integration of new Windows
operating systems
•Documented/executed
software installations of updates to server patches
•Responsible
for monitoring system resources to maintain operating system performances
•Performed/Maintained
system security administration user accounts via Active Directory
•Coordinated
scheduled downtime for maintenance reboots and restores
•Maintained
operation of multi user computer systems setting up administrators and
service accounts
•Maintain
system documentation, tuning system performance
•Installation
of system wide software and allocated mass storage space
•
Advanced System
Development, Inc@ Office of Secretary Defense/DOD
(Pentagon) September 2009- October2010
Sr. Systems
Administration
•Provide
trouble call resolution
•Input
trouble calls into ticket tracking system
•Resolve
trouble calls; in person, over phone and through email
•
Use remote tools such as remote desktop to analyze and resolve trouble issues
•Provide
follow-up service to end-users to ensure that service provided by the
Technical Support Center has addressed their needs in a timely and efficient
manner.
•
In depth knowledge of the following operating systems, software, and systems:
Microsoft Office Suite 2003 and later, Adobe Professional, Public Key
Infrastructure (PKI), printers, scanners, laptops, desktop computers, and
desktop encryption software
•Resets
passwords
•Account
Setup
•Configuration
of hardware and software
•
Installs Microsoft Windows Patches and updates
•Load
computer with government furnished system images
•
Familiarity with blackberry support
•Assist
with the setup of Video Teleconferencing sessions, training classrooms, and
other conference room requests.
•Perform
computer re-images, assist users with data back and restore, and installation
of software applications.
•Assist
with the installation of software and security updates to client systems.
•Assist
with the installation and troubleshooting of printers, scanners, desktop, and
laptop computers.
•Assist
customers with encryption and data recovery procedures.
•
Assist in the research, evaluation, testing, selection, procurement,
implementation and maintenance of new software/hardware/systems.
•
Document customer and software configurations and develop and/or update
standard operating procedures and training materials.
•
Good oral and written communication skills
•
CHENEGA FEDERAL
SYSTEMS@BIA/DOI
January 2009-May 2009
Bureau of Indian
Affairs/Dept of Interior
Sr. System
Administrator
•Server
administration (user account creation/deletion, password resets, etc)
•Server
backup/recovery: ( BackupExec 9.1) and HP MSL 6060 robotic tape loader,
•Incident
response, system\server restoration practices, file, mailbox, and mailstore
backup and restoration practices
•Blackberry
server/client support
•Network
share access requests
•Deployment
of OS patches
•Backup/Recovery
of applications, shares, data, etc
•Network
infrastructure administration/support/troubleshooting
•Designing/Implementing/Administration,
and troubleshooting MS Windows 2003 Active Directory in a large multi-forest
environment
•Server
Builds- using IBM 3650 with Ghost Casting Server with Raid 1/Raid 5
configurations
APOGEN TECHNOLOGIES@ ICE/DHS
July 2007- February 2008
Immigration Customs Enforcement/Dept
of Homeland Security
Sr. Systems Analyst
•Responsible for end-user
support and administration in Windows 2000/Windows 2003 environments
inclusive of Active Directory user, workstation/server administration
•Access Control assignment
and delegation, GPO development, administration, and implementation
•Responsible for desktop OS
installation and configuration
•Responsible for desktop
hardware installation and configuration
•Proficient in Microsoft
Office and BackOffice products inclusive of configuration, administrative and
troubleshooting functions and methods
•Laptop Encryptions using
WinMagic 4.3
•Using Remote Desktop or
LanDesk tools to troubleshoot workstations remotely
Cexec Inc@ ICE/DHS
October 2005- July 2007
Immigration Customs Enforcement/
Dept. of Homeland Security
Sr. Systems
Analyst- Team Lead
Email
Migrations-upgrading from Outlook to Outlook 2003
Administering/Managing
group accounts using Active Directory
Editing login scripts
within Active Directory
Hardware installation of
perpherial devices: Motherboards, NIC, etc
Setting up network/local
printers
Adding/Removing objects
in Active Directory
Responsible for tape
backups using Backup Exec at FPS sites: Bren Mar, USCG, & Bethesda
Medical (incident response, system\server restoration practices, file,
mailbox, and mail backup and restoration practices)
Software installations of
various ICE/DHS custom base applications
Troubleshooting network
connectivity issues
(From 06/05-10/05 I
accepted a new opportunity with Cexec waited for my clearance approval
before I started at DHS/ICE; so therefore contract ended with Qwest)
Qwest GSD @ D.I.S.A.
November 2002-
June 2005
Defense Intelligence Security Agency
Database
Administrator
•Database
administration using Visionael Configuration Mgmt to ensure data accuracy of
D.I.S.A. network
•Developed
a strong understanding of telecom network and logically created
infrastructures from documentation
•Responsible
creating/maintaining user accounts, permissions, etc.
•Developed
trouble ticketing system to ensure accuracy
(From 06/02-11/02 was laid off from
Digex, I was aggressively job interviewing until employed by Qwest GSD)
Digex/World Com- NT Server Delivery
February 2001- June 2002
Internet Systems
Administrator I- Team Lead
•Responsible
for complete integration, installation, configuration and troubleshooting of
hardware/software Compaq servers using Windows NT/2K & Advanced
Server
•Administered/
servers using Compaq Remote Insight
•Integrated/upgraded
all hardware: RAID cards, SCSI, RIB cards, memory, processors, drives, and
fiber cards on multiple Compaq platforms (DL360, 380, 580, etc)
•Troubleshooting
of connectivity issues, blue screens, down web sites
•Installation/Configuration
of all Windows platforms, web, database, and application servers for clients
•Configuration
of Win2K Active Directory, NT Domain controllers, virtual hosts
•Acceptance
and testing of hardware and software
•Solid
understanding of networking principles
•Strong
project/time management skills
•Remote site support
M-Cubed Information @ U.S. Dept. of
Treasury
July 1998- January 2001
Sr. Technical
Support - Team Lead
•Team
lead for 6 member team for network migration from Windows 3.1, to Windows NT
4.0 for year 2000 compliance end-users @ U.S. Treasury Financial
Management Services (FMS)
•Installation,
configuration, and administration of end- users from Lotus Notes Mail
to Exchange Mail 5.5
•Assisted
with implementation and deployment of migration – 1yr planning and 1yr
execution
•Provided
system administration to FMS end-users in a Windows NT environment using
Mission Critical Enterprise Administrator to monitor and audit users, system
resources, and configured/maintained hardware, software and network issues.
•Provided
technical support for remote users using STAC Reach Out RAS using PPP
connections, and configuration and installation of proxy settings and server
installs
•Solid
understanding of networking principles
Wang Global @ U.S. Postal Service
October 1997- July 1998
LAN Administrator
•Administration
and configuration of user accounts, group accounts, etc.
•Tape
backups and restoring data
•Administration
and configuration of network printers user with a Novell 3.12 background and
Windows ’95, NT, 4.0 in foreground (workstations and servers)
•Strong
project/time management skills
•Able
to analyze reported problems efficiently and provide solutions
Support Systems Developers Inc.
December 1996- October 1997
PC/LAN Technician
•Installation
and configuration of peripheral devices: NIC Cards, CD-ROM, Hard Drives, SCSI
and installed network
•